Privacy Policy

When we need to obtain information from you, we will always ask you to provide it voluntarily and explicitly. The data collected through the website’s data collection forms or other means will be incorporated into the processing systems of RQP Bioclean.
This entity will process the data confidentially and exclusively for the purpose of providing the requested services, with all the legal guarantees and security measures imposed by Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free movement of such data, and Law 34/2002, of July 11, on Information Society Services and Electronic Commerce.

Who is responsible for processing your data?
The responsible party is RQP Bioclean
Its CIF is: 53020089Y
Its address is: Calle Bernia 1, Polop, Alicante. 03520.
Email: rqp@rqpbioclean.es

For what purpose do we process your personal data?
At RQP Bioclean, we process the information provided by data subjects fairly, lawfully, and transparently, complying with EU Regulation 2016/679 of April 27 of the European Parliament and Council and Law 3/2018 of December 5 on Data Protection and Guarantee of Digital Rights.

If you are a CLIENT/PATIENT or USER:
If you are a client/patient or user, we will process the following categories of personal data:

• Identification data (name, surname, ID number…)

• Contact data (email, WhatsApp…)

• Banking data (account number, bank card…)

• Economic data in case of requesting financing (pay slips, documents related to economic solvency…)

• Medical history data (health, images…)

• Other data (provided by the data subject in open forms or communications).

We process your data for the purpose of:

• Managing the requested services, information, and/or products.

• Performing medical treatments and follow-up.

• Sending communications of interest (if prior authorization has been granted).

• Complying with the legal obligations applicable to the data controller.

If you are an EMPLOYEE or JOB APPLICANT:
If you are an employee or applicant/candidate, we will process the following categories of personal data:

• Identification data (name, surname, ID number…)

• Data included in the curriculum vitae (education, work experience, hobbies…)

• Contact data (email, WhatsApp…)

• Banking data (account number, holder, SEPA mandate)

• Image

• Other data (provided by the data subject in open forms or communications).

We process your data for the purpose of:

• Managing rights and obligations related to the contractual relationship.

• Candidate selection.

• Use, reproduction, or publication of image, name, and voice (if prior authorization has been granted).

• Complying with the legal obligations of companies.

If you are a SUPPLIER of our company:
If you are a supplier, we will process the following categories of personal data:

• Identification data (name, surname, ID number…)

• Contact data (email, WhatsApp…)

• Banking data (account number, invoicing…)

• Other data (provided by the data subject in open forms or communications).

We process your data for the purpose of:

• Administrative, accounting, and tax management.

• Monitoring and controlling the commercial relationship.

• Complying with the legal obligations of companies.

Am I obliged to provide personal data?
RQP Bioclean will only request the data strictly necessary for the purpose for which they are collected; therefore, if they are not provided, the requested service cannot be offered.

How long will we keep your data?
The personal data provided and obtained during the relationship between the data subject and RQP Bioclean will be kept for a maximum period of 5 years from the last confirmation of interest or while a legal provision requires it, in which case they will be duly blocked and deleted when no longer necessary.

What is the legal basis for processing your data?
In compliance with Article 6.1 of Regulation (EU) 2016/679 of April 27, we inform you that the legal basis for processing your data is as follows:

• The data subject has given consent for the processing of their personal data for one or more specific purposes and/or

• Processing is necessary for compliance with a legal obligation applicable to the data controller and/or

• Processing is necessary for the legitimate interests pursued by the data controller or a third party, provided that such interests do not override the interests or fundamental rights and freedoms of the data subject which require data protection, particularly when the data subject is a child.

To whom will your data be disclosed?
Data processed by RQP Bioclean may be communicated to third parties when legally required.
Likewise, RQP Bioclean has service providers to whom data communication is necessary in different business areas (administration, accounting, taxation, marketing, labor, etc.). The relationship with these companies is regulated under Article 28 of Regulation (EU) 2016/679 of April 27 of the European Parliament and Council (GDPR). Data accessed by these companies will only be used for the necessary business purpose and will not be retained for any further purpose.

What rights do you have when you provide us with your data?
Any data subject has the right to obtain confirmation as to whether RQP Bioclean is processing personal data concerning them or not.
Data subjects have the right to access their personal data, request rectification of inaccurate data, or, where appropriate, request deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
In certain circumstances, data subjects may request the restriction of processing of their data, in which case we will only retain it for the exercise or defense of claims. Users may also object to the processing of their data. RQP Bioclean will cease processing the data unless there are compelling legitimate grounds or for the exercise or defense of claims.
The user can send a written request to RQP Bioclean, to the data controller’s address, or by email indicated in the header of this Policy, attaching a copy of their identity document, at any time and free of charge, to:

• Revoke given consents.

• Obtain confirmation about whether personal data concerning the User is being processed.

• Access their personal data.

• Rectify inaccurate or incomplete data.

• Request deletion of their data when no longer necessary for the purposes collected.

• Obtain restriction of data processing when legal conditions are met.

• Request data portability.

• Contact the Data Protection Officer (DPO) of RQP Bioclean.

• File a complaint with the supervisory authority (www.aepd.es) if they consider their data protection rights have been violated.

RQP Bioclean adopts the required security levels according to the cited Personal Data Protection legislation and other applicable regulations. These security levels are mandatory for entities accessing our information under contractual or service agreements, pursuant to Article 28 of Regulation (EU) 2016/679 (GDPR).
However, RQP Bioclean assumes no liability for damages caused by third parties’ alterations of user’s computer systems, electronic documents, or files.

Cookies may be used during the provision of website services. Cookies are physical personal information files stored on the user’s device. The user can configure their browser to prevent cookie creation or to warn about it. Please review our cookie policy via the link on this website.
If you choose to leave our site through links to websites not belonging to our entity, RQP Bioclean is not responsible for the privacy policies of those websites nor for cookies they may store on your computer.
Our email policy focuses on sending only communications you have requested.
If you prefer not to receive these messages by email, we offer the possibility to exercise your right to unsubscribe and refuse to receive them, in accordance with Title III, Article 22 of Law 34/2002 on Information Society Services and Electronic Commerce.